FEMA is extending the grace period for payment of NFIP flood premiums due to COVID-19. For policies with an expiration between February 13th, 2020 and June 15th, 2020, FEMA has extended the grace period for receipt of renewal premium payments from 30 to 120 days. This extension allows customers additional time to pay their flood premiums to avoid any lapse or reduction in flood coverage. As long as payment is received in Selective’s offices within 120 days after the expiration date on these policies, no lapse in coverage will occur.

First Insurance Company of Hawaii

To help ease some of the financial stress, FICOH will consider deferring the collection of installment premiums for commercial customers who have been closed or otherwise substantially and negatively affected by these directives.

  • Policies with installment invoices due from 3/16/20 thru 4/30/20. Eligible policies are: GL, Property, Package, BOP, WC, Comm. Auto and Umbrella.
  • The deferral of monies due from 3/16/20 to 4/30/20 will be accrued to the next installment or 5/15/20, whichever is sooner.
  • Direct Bill policies only.
  • Deposit premiums are not eligible. Deposits must be paid to incept coverage.


If you are unable to pay your premium on time, please call us at 1-800-747-5348 to request a deferral of payment or discuss other billing options.


HEMIC will temporarily suspend premium collections for invoices with due dates through April 30, 2020.

  1. Complete the fillable form: “Request for Temporary Suspension of Premium Payments”.
  2. Submit fully completed form to [email protected].
  3. You will receive an email notification of your qualification.
  4. Clients reporting payroll through `AePay should continue to do so, even if payroll is $0.

Hawaiian Insurance Group

Until further notice, HIG will extend payment due dates by 30 calendar days beyond what is printed on your invoice.

IPFS Corporation

  • They are proactively waiving all late fees assessed for insureds with premiums less than $50,000 from March 15th through April 30th. You will not need to do anything for this to occur.
  • IPFS is extending cancellation notices up to 30 days beyond the payment due date where it may be needed.
  • They will apply, based on the insured’s preference, return premium from policy modifications to the next payment or spread out savings over the balance of the loan term.


For Markel policyholders who notify them that they cannot pay their premiums due to events related to COVID-19, they are initiating a temporary 60-day voluntary hold on cancellations and nonrenewal notices, except in those states where regulatory orders require a longer time period or stricter guidelines. While they will continue to bill clients for premiums, payments will be deferred. In addition, Markel Specialty will not cancel for non-payment and will waive any late fees during this hold.

If you need assistance please contact Culley Insurance Group.
Customer Service: (888) 500-3344[email protected]
Claims: (800) 362-7535
[email protected] (Workers compensation only)
[email protected] (All other lines)


Phone: 877-776-2436
Service representatives are ready to help with billing and payment issues, including the possible movement of billing due dates.

Starting Wednesday, April 1, 2020 continuing through Friday, May 15, 2020, Progressive customers will not be canceled or non-renewed for non-payment of premium. We’re aware that some states have already issued leniency guidelines and we will adjust this timeline to either meet or exceed any state-specific requirements. Please note that this may not apply to all products in California.

In addition, customers will not be charged any late or cancel fees, receive any cancel notices, or experience any lapses in coverage during this time.

This cancellation and non-renewal moratorium applies to all Progressive Personal Lines, Progressive Home and Property, and Progressive Commercial Lines products.

We also recognize that businesses may have unique and changing insurance needs and are here to walk through options that best fit their business situation.

Customers do not need to take any action; we will automatically enact this moratorium to ensure coverage and help provide relief from any financial hardships our mutual customers may be facing as a result of the coronavirus outbreak. Please note that we will not be reinstating policies that canceled for non-payment prior to April 1, 2020. Also, if you have customers paying via automatic payments who wish to be removed from this payment option, they will still need to call customer service to make that update.


Travelers is offering billing support to its customers who are financially affected by the actions being taken to reduce the spread of the COVID-19 virus. Effective immediately, we are suspending cancellation and nonrenewal of coverage due to nonpayment through May 15, 2020. We will not charge interest, late fees or penalties during this period, providing policyholders extra time to pay their premiums without risking cancellation.

Temporarily paused:

  • All on-site exterior and interior home inspections as of March 18, 2020.
  • Vehicle inspections in Florida, New Jersey and New York until April 30, 2020.
  • New Agency Audit Review requests as of April 1, 2020

Updated our signature requirements as follows:

  • Suspending required signatures for auto applications.
  • Providing an additional 30 days to obtain signatures for Electronic Funds Transfers, Recurring Credit Card payment plans, Named Driver Exclusion, Prior Carrier Verification and UM/UIM rejection forms.

Delivery Service:

  • We recognize that more people may be using their personal vehicles for delivery services. To best help you support your customers, here’s some details on how our auto policies typically address vehicles being used for delivery service.

You may learn more on Traveler’s  COVID-19 website, which is being updated regularly.

Universal North America

Providing policyholders with a 60-day grace period to pay insurance premiums. For questions, please call 866-458-4262.